We want to make sure you’re satisfied with every order. If something goes wrong, don’t worry—we’re here to help.
Return Conditions
You may request a return or refund if:
- The product is damaged, defective, or incorrect
- You report the issue within 24 hours after receiving the package
- You provide clear photos/videos of the unboxing (untrimmed and unedited)
Non-Returnable Items
We do not accept returns or refunds for:
- Products that have been used
- Change of mind after purchase
- Packages reported more than 24 hours after delivery
- Pre-order or customized items (unless damaged or incorrect)
How to Request a Return
- Contact us via WhatsApp or Instagram DM
- Send your order number and proof (photos/videos)
- Our team will review your case within 1–2 working days
- If eligible, we will offer a replacement or refund (based on stock availability)
Refund Method
If approved, refunds will be processed via:
- Bank transfer (same account as original payment)
- E-wallet (if payment was made via QRIS or similar method)
Refunds are typically processed within 3–5 working days.
Return Shipping
If a return is required:
- We will cover return shipping costs only if the issue is on our side (wrong item or damaged on arrival)
- If the return is due to buyer error (e.g. wrong address), return shipping will be at your expense
Need more help?
Of course! Feel free to contact us via:
WhatsApp: Admin
Instagram DM: @dios.supply
Let’s sort it out together—because good coffee deserves good service.